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Frequently asked questions

How can I pay?

At BLANC BARCELONA we try to make your shopping experience as easy, quiet and safe for you.

So we give you two very different options so that you can choose when buying:


Through our platform, you can directly insert the card number and all the necessary data to proceed with the payment.


With this modality, by clicking on "Continue" you will be redirected directly to PayPal where you can complete your purchase safely and without any problem.  

Blanc Barcelona is not responsible for the own charges that Paypal may make to your account due to cost commissions or verification of veracity.  

In case you need an invoice, please can request it via e-mail to  indicating the data necessary to complete the document.

In how much time will my request be delivered?

We know that you really want to receive your package, so as soon as we receive your order, we get to it!

And in 48/72 hrs you will receive it at your home or destination that you indicate.

Returns & Exchanges

We want you to be happy and satisfied with your purchase when you receive your package!

But if for some reason it is not like that  We will do our best to help you and  make up for   this "little" unforeseen.

You have 15 calendar days from the purchase date  to return  your entire order or just one product.  

If one or some of the  product you have received arrives  defective or damaged, we ask that you send us an e-mail to with  as much information as possible (you can include a photo so that we can better see which one  has been the problem) and  We will answer you as soon as possible to be able to process an exchange with another product or the refund of the amount. No additional shipping costs.  

In the event that the return is made for other reasons  such as: error in measurements or colors, change of opinion, etc .; The shipping costs will be borne by the customer with the original packaging of the product / s.

The refund of the amount  of the product or the order will be carried out  in the same way that it was paid (card, paypal or bank transfer) discounting the shipping costs. 

Questions and suggestions

For any questions, we are happy to assist you via e-mail  or to the phone number of the physical store  93.1546027 .

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